We have a few simple rules when it comes to ServiceNow upgrades. By following these guidelines, our upgrades go more quickly with fewer reported post-upgrade problems.

Over the past couple of years I've ran into several scenarios in which I've wanted to embed a portal page into the standard UI (UI16 specifically) for various reason. While typically this has been done with UI Pages, I kind of hate Jelly. So I'll generally take every approach I can to avoid this.

When I first began working in ServiceNow in 2012, one of the things that drew me to the platform was the Community forums. There were (and still are!) an amazing resource. Like all things the community has evolved over the years, and it really took off for me when I found the Slack workspace.

We are the women of ServiceNow. A couple of them at least. ServiceNow has remained a male-dominated niche in a male-dominated industry. I've often bemoaned the lack of a female voice and regularly ask where all the women are. We are here, but tend to stick to the shadows. I've long hoped to see a woman come to the forefront, to put her skills on display with confidence.

One of the most frustrating incidents I see come into our queue are the ones about ServiceNow running slowly.